The Customer Success Account Manager (CSAM) is the primary delivery leader and trusted advisor for strategic customers, driving value realization across Microsoft’s Digital Cloud platforms. This role combines technical expertise, business acumen, and industry insights to orchestrate end-to-end customer success—from pre-sales through post-sales delivery—while aligning Microsoft solutions to customer priorities.

As part of the International Customer Success Unit (iCSU), the CSAM brings scale, agility, and cross-solution coverage to global accounts in downstream international locations, ensuring a seamless customer experience across functional and geographic boundaries. The CSAM builds strong executive relationships, leads strategic planning, and ensures operational health through proactive engagement and resource orchestration.

This position requires fluency in English and Spanish (Portuguese is a plus) and offers a hybrid work model with weekly client visits and team meetings on-site.

• Customer Relationship Management
  Build and maintain strategic relationships with executives and technical stakeholders, aligning Microsoft solutions to business priorities and leading executive-level value conversations.

• Customer Success Leadership
  Orchestrate delivery of Customer Success Plans (CSPs), ensuring operational health and measurable business outcomes through proactive engagement and resource coordination.

• Program Governance & Escalation
  Lead program reviews, manage prioritization of engagements, and oversee escalation processes to maintain customer satisfaction and operational health.

• Consumption & Adoption
  Monitor usage trends, identify blockers through data analysis, and mobilize resources to accelerate adoption and optimize technology investments.

• Technical Alignment
  Leverage expertise in Microsoft technologies (Azure, Modern Work, Dynamics) and industry trends to design solutions that enable customer digital transformation.

• Growth & Optimization
  Use business insights and consultative selling to uncover expansion opportunities, maximize retention, and strengthen Microsoft’s position in the cloud marketplace.

• Stakeholder Coaching & Influence
  Guide internal and partner stakeholders on engagement strategies, challenge customer thinking, and influence strategic decisions toward improved operational health.

Required/minimum qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
• Advanced level in English and Spanish languages proficiency.

Additional or preferred qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

• Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

• Project Management Institute (PMI) or equivalent Project Management certification.

• Prosci or equivalent certification.
• 3+ years relevant work experience within customer industry.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.