Cloud Solution Architect
Microsoft
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more. This role offers the opportunity to become a deep technical Cloud Solution Architect (CSA) specialising in Security, driving customers’ security transformation across Microsoft Azure and Microsoft 365 platforms. As a customer-facing position, you will own the technical relationship with our customers, helping them maximise their Microsoft investments through architecture design, implementation, and operational health engagements.
Responsibilities
You will learn to drive positive Customer Satisfaction & become a trusted advisor and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
You will learn to land an end-to-end value proposition for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings and with focus on Threat Protection, ID + Access Management and Cloud Security as you seek to understand customer requirements and map the adoption and optimization of Microsoft technology solutions accordingly.
You will learn to position and deliver solutions that drive Security product usage as well as develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments in alignment with the Customer Success Account Manager or other Account Team members.
You will learn to identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to Microsoft best practices & using repeatable IP and accelerate Business Value of overall Security adoption by improving security posture and ensuring that the solution exhibits “Secure by Design” framework, such as high-performance levels, security, scalability, maintainability, appropriate reusability, and reliability upon deployment.
You will align individual skilling to team/area demands & Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
You will learn to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps and contribute to IP development with guidance/supervision.
You will leverage development opportunities (e.g., mentorships, role-based resources, training courses, internal events such as Ready, Build, Ignite) to learn new technologies or services.
You will embody our culture and values.
Qualifications
Required Qualifications (RQs)
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 1+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Preferred Qualifications (PQs)
Bachelor's Degree (or currently pursuing) in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
- Motivated individual transitioning from the Australian Defence Force
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This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.