Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? Join Engineering Operations (EngOps) – the organization driving operational excellence across the Microsoft Cloud to strengthen quality, reliability, security, and customer trust. As part of EngOps, you’ll design solutions that prevent issues before they happen, embed AI-powered automation, and turn signals into actions that deliver measurable customer impact. Our culture of empowerment, inclusion, and growth mindset defines how we work.

The EngOps PRIMO organization within EngOps is responsible for building great products to enable Customer Success at scale. This Software Engineer I position is targeted for someone who is: thrilled about online services, cloud computing, and user experience, loves to work in an agile development team, embraces and solves new technological challenges, deeply passionate about building effective software and continuously improving the development process, independent thinker and working collaboratively in a team environment. As part of this role, you will collaborate closely with multiple teams to deliver key customer solutions and the technology to support them.

You will have ample opportunities to participate in all stages of our engineering lifecycle - from initial research and discovery, quick iteration on promising concepts, solution prototyping, and development, all the way through successful service rollout and Live Site support.

Every day, our customers stake their business and reputation on our cloud. You can help #EngOps provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

IcM Incident Management Service (IcM) is a mission critical service in EngOps. It is the One Incident Management System for all Microsoft services, the cornerstone of our efforts to enable every Microsoft service team to efficiently manage incidents and keep services healthy. Having all Microsoft service incidents in one place enables us to run data analytics and AI on it and helps us detect incident patterns to reduce Time to Mitigation (TTM) and even avoid future incidents.

IcM is looking for a Software Engineer II who is passionate about and experienced in delivering enterprise-level solutions with AI/ML technologies. In this role, you will play a key part in delivering AI-powered solutions and experiences in IcM to improve incident and outage mitigation efficiency, and to boost the productivity of on-call engineers across Microsoft. You will work on high-impact projects that directly shape how our cloud services remain reliable at a global scale.

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python

OR equivalent experience.

Other Qualifications:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

Experiences in building, evaluating and optimizing AI models, experience with Prompt and Context Engineering.
1+ years of experiences with AI/ML technologies.
1+ years of experience in developing solutions with Microsoft Azure
2+ years of experience working on cross-functional and/or cross-team projects.
Creative problem-solving & analytical skills to drive keen insights and identification of opportunities combined with a “sense of urgency” to develop solutions.
Understanding and knowledge about big data and writing queries with Kusto/KQL.
A proven track record of shipping high quality products or solutions
Experience with one or more cloud platforms (e.g., Azure, AWS, etc.)

#PRIMOjobs

#EngOps

Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $100,600 - $199,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $131,400 - $215,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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